Policies (Louisville office)

Scheduling

I do ask that all of my patients schedule and pre-pay for visits online, via my website. This helps to streamline my process, and allows us to put every minute of your appointment time to the best use. I invest quite a bit of time reviewing your intake forms ahead of time, and it helps me to know that you are also invested in your appointment. Not to worry, as long as you cancel before the 24 hours prior to your appointment time, you will be fully refunded or can reschedule at no additional cost. If you need to cancel your appointment within 24 hours of the appointment time, you will be refunded, less a 50% cancellation fee.

A Word About Insurance

I work for you, and not the insurance companies; therefore, I have decided not to contract with any insurance companies.

What I am offering is so different than what people are used to in the insurance paradigm, and my hope is that seeing me will save you money in visits with other providers in the long-run.

I do provide a superbill (an invoice with medical codes) for most visits, which you can submit to your insurance company for reimbursement (if they offer reimbursement for out-of-network providers). Most insurance plans cover out of network providers at 50-80% (after reaching the deductible). Please note that if you have an HMO or EPO plan, out-of network provider’s are not covered. If you have Medicare + supplemental insurance, the supplemental insurance will typically cover out of network providers, after the claim has been denied by Medicare. See my superbill page for more information.

Additionally, I can accept funds from your HSA (Health Savings Account) and FSA (Flexible Spending Account).

Cancellation Policy

I completely understand that cancellations happen! I have created a policy to protect my time, and the time of my patients. Appointments that are cancelled before 24 hours of the appointment time will be refunded at 100%. Appointments that are canceled within 24 hours of the appointment time, and no-shows will be refunded, less a 50% cancellation fee (for example, if you no show, or cancel your appointment within 24 hours of the appointment time, an appointment that costs $270 will be refunded less a $135 cancellation fee).

Althea clinic privacy policy (.pdf)